Customer Service Representative

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in California. This role is essential in ensuring that customer inquiries are handled promptly and efficiently, maintaining a high level of customer satisfaction.

Responsibilities

• Responding to customer inquiries through various communication channels, including phone and email.
• Assisting customers with their questions and concerns to provide satisfactory solutions.
• Maintaining and updating customer records accurately in the company's database.
• Collaborating with team members to ensure smooth operations and customer satisfaction.
• Adapting to different customer situations and providing appropriate solutions.
• Ensuring all interactions comply with company standards and policies.
• Providing feedback to help improve overall customer service processes.

Qualifications

• High School diploma or equivalent required.
• Experience in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Ability to handle a high volume of customer interactions with patience and professionalism.

Required Work Hours

The position requires working full-time hours, Monday through Friday.

Benefits

The company offers competitive pay and a supportive work environment. Additional benefits may include healthcare options, paid time off, and opportunities for professional development.

Additional Details

Salary Range: $20 - $23 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.